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Getting Into Your Customer's Head
About your program facilitator - Kim Ward
Kim D. Ward is the Director of Training and Development for Learning Outsource Group based in Ormond Beach, Florida. He has been involved in the training and consulting industry in a variety of capacities since 1990. His expertise encompasses organizational assessment and analysis, strategy/process re-organization, consulting, curriculum development, video script development and video talent, keynote speaking, and seminar facilitation. Kim has been instrumental in helping hundreds of organizations achieve and exceed sales growth and profitability objectives.
Kim has authored and co-authored numerous training programs including Leading High Velocity Change; Partnering for Success; and Management Leadership in the 21st Century. His most recent book released in 2007, We’re On Your Side…A Message from Managers, followed Decisions Without Mistakes…Common Sense Decision Making Strategies for Today’s Managers and Leaders both released by iUniverse Publishing.
Since 1993, Kim has personally delivered seminars throughout the United States and Canada to over 120,000 participants. His professional presence, personal success and ability to engage his audience has earned him an excellent reputation in a number of industries including communications, technology, transportation, e-commerce, staffing, automotive, office automation, medical, and distribution.
Kim, with over 25 years of sales, management, and executive leadership experience serves on the Professional Sales Advisory Board at Ohio University, and is a frequent guest speaker at the College of Business. He is also a member of numerous civic and professional organizations and resides with his family in Longwood, Florida.
For more information, contact:
Dr. Catherine Axinn
The Ralph and Luci Schey
Sales Centre at Ohio University
axinn@ohio.edu
740-593-2084
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